Hostgator's hosting support may not be this hot, but they're awesome!
Here’s the ultimate reason this blog even exists: Hostgator’s customer support is by far the best support I’ve ever seen. By far!
They’ve got REAL PEOPLE available 24 hours, 365 days, for any hosting package you get. Even for the $4.95 package!
And not just a bunch of monkeys either – well-trained agents, with a sense of humor, that speak (or type) in good english, and that REALLY know their stuff.
The best of all, they’re available in abundance – there’s no waiting on hold to get in touch with them.
I want you to see a transcript I got Hostgator to email me from a support chat I pretend to start this morning:
Chat Start Date: Nov 18 2009 11:22:05 AM
(11:24:40 AM) Joshua Ma: has entered the chat.
(11:24:42 AM) Joshua Ma: Hello, welcome to HostGator Live Chat.
(11:24:42 AM) Joshua Ma: How may I assist you today?
(11:24:53 AM) leo: sorry, I forgot one thing
(11:25:01 AM) leo: but thanks anyway
In the middle of a Wednesday, I got hold of a real Hostgator agent in less than 2 minutes and 35 seconds.
Try calling Geico or any other company out there to see if you get a hold of anybody in less than 5 minutes.
I dare you!
Once you realize that Hostgator services are awesome,
Hostgator’s customer support is working hard to keep the customers happy. Excellent support.
Yeah, you’re right – do you use Hostgator too?
Hes a good guy. Glad to hear the customers love to be helped as much as I love helping. One day I will be as good as josh
Your support is 100% spot on. I just upgraded to a VPS and despite my complete lack of knowledge, through a live chat I was able to set up 3 different cpanels and even add a new A entry.
Thanks for stopping !!