I just got off the phone with a small business owner that had his website shut down by his own webdesigner. As absurd as this may seem, the story is not unusual amongst offline entrepreneurs:
They pay a bunch of money for the design and then the webdesigner sticks a small “maintenance fee” on them that includes web hosting. This gentleman that was on the phone with me had been paying $35/month for over 5 years!
What really kills me is that the maintenance fee didnt include anything – He told me that once he wanted to change the pictures on the site, and the guy sent him an extra bill for $150.
Small business owner, take charge of your hosting!
Let me make something extremely clear to everybody - as I explained on this post (
stuff to want on a hosting) and then discussed on the unlimited bandwidth hosting post – small businesses dont need to pay a ton of money for hosting.
What you need is a reliable, efficient, and secure hosting like Hostgator – one that has
free 24 hours customer support and that will fix any problems WITHOUT extra charges. Wanna know what happened to this friend of mine?
I told him to get his
FTP info from the webdesigner, get an account with Hostgator, and use their FREE DOMAIN TRANSFER SERVICE to get his websites up.
Now – he’s going to pay less than $100 PER YEAR, instead of the $420 he was paying. How does that sound?
(use coupon code “wordpress” to get your first month for $0.01!)
Hostgator's hosting support may not be this hot, but they're awesome!
Here’s the ultimate reason this blog even exists: Hostgator’s customer support is by far the best support I’ve ever seen. By far!
They’ve got REAL PEOPLE available 24 hours, 365 days, for any hosting package you get. Even for the $4.95 package!
And not just a bunch of monkeys either – well-trained agents, with a sense of humor, that speak (or type) in good english, and that REALLY know their stuff.
The best of all, they’re available in abundance – there’s no waiting on hold to get in touch with them.
I want you to see a transcript I got
Hostgator to email me from a support chat I pretend to start this morning:
Chat Start Date: Nov 18 2009 11:22:05 AM
(11:24:40 AM) Joshua Ma: has entered the chat.
(11:24:42 AM) Joshua Ma: Hello, welcome to HostGator Live Chat.
(11:24:42 AM) Joshua Ma: How may I assist you today?
(11:24:53 AM) leo: sorry, I forgot one thing
(11:25:01 AM) leo: but thanks anyway
In the middle of a Wednesday, I got hold of a real Hostgator agent in less than 2 minutes and 35 seconds.
Try calling Geico or any other company out there to see if you get a hold of anybody in less than 5 minutes.
I dare you!
Once you realize that
Hostgator services are awesome,